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FAQs (frequently asked questions)
Get quick answers for graphic artwork, printing, turn times, shipping and order procedures
Simply click on the question for your answer.
Q: Can I place my order over the phone?
A: Not typically. All our orders must go through our online ordering system so it’s necessary for you to enter the information yourself. Since you will be paying by credit card, this also ensures that your transaction is secure.
Q: How do I apply a Promo Code when I have one?
A: We run a Promo Code each month for featured items. When placing an order using a Promo Code you must enter all your item selection details, and then enter the Promo Code before you add each item to your cart. To get Promo Codes every month sign up for our Newsletter!
Q:How do I send my graphics?
A: Once you submit your order online you will see a link that prompts you to upload your artwork. If you don’t have the artwork available at that time, you will also receive and confirmation email that includes the upload link and art guidelines. If someone else will be uploading the artwork, you can forward the entire email and they will have all the information necessary.
Q: How do I ensure I receive the best quality printed graphic?
A: Follow the “Artwork Guidelines” located on every product page for your convenience. Design your artwork on the art template which gives you specific requirements for your graphic, this will ensure you get a quality print. If you do not have an experienced graphic person who understands the requirements, we also offer Graphic Services to assist you in achieving the best possible outcome.
Q: How can I be sure my colors will match on all my pieces?
A: When matching colors across multiple pieces, consistency is best achieved with Pantone Color Matching. We can provide this service if requested, otherwise colors are based on CYMK colors in Adobe Illustrator. RGB color items will be matched to CYMK unless Pantone numbers are provided. Please keep in mind, if your display includes multiple materials there will likely be a slight color difference even with Pantone Matching.
Q: Can I email my artwork to you?
A: Due to the size of graphic files, all artwork should be sent to us through the upload link provided. If there is a special circumstance we may request you send an image through email, but it is not usually the best way to transfer files.
Q: How will I know you received my graphics?
A: You will receive a confirmation email once your artwork has been successfully uploaded. Be sure to check your confirmation to ensure the file was indeed attached, as on occasion an upload may be electronically interrupted. If you are unsure, please don’t hesitate to send a follow-up email so we can verbally confirm receipt.
Q: When should I expect my proofs?
A: Turn time on proof production is anywhere from 24 – 48 hours. If you are waiting for a proof and don’t receive it within this time period, you may want to check your Spam folder. Security on some email systems may block the attachments. If it’s not there, please feel free to check with us to see if proofs have been sent.
Q: If I place my order today, when will I get my product?
A: Hardware generally ships same day if ordered before 3pm EST. Graphic turn times for all printed items are listed on the item page of our website; however turn times only refer to production time once the artwork is approved, shipping time is not included. Proof approval depends entirely upon the quality of the artwork and the time it takes to get your final proof approval. Providing us an actual date that you need your display allows us to help you plan accordingly to meet your schedules and deadlines.p
Q: What is the standard turn time for proofing and printing?
A: Proofing is typically 24-48 hours from print ready art. Production for standard printed products is approx. 3 to 5 days depending on the item. Certain items or larger orders may require more time.
Q: Do you take checks?
A: Checks can only be accepted if received prior to the order being placed.
Q: What if I don’t know a lot about graphics or artwork?
A: We have talented Graphic Artist on staff who can assist you with everything from setting your artwork to fit the print template to designing a whole new look for your display. Charges for graphic services are listed on our website and we can usually provide an accurate estimate based on what you wish to accomplish.
Q: Will someone be able to help me with questions about my order?
A: Yes! We have Customer Service staff available from 8:00 am to 7:00 pm EST Monday through Friday to answer any questions you may have.
Q: Is there really a “Real Person” answering your phone?
A: Absolutely! If you are calling within 8:00 am and 7:00 pm you will be able to speak directly with one of our knowledgeable staff members. The only time you may get an answering machine is if all our lines are busy, and if you leave us a voicemail, a “Real Person” will return your call.
Q: Do you have a storefront or showroom?
A: We do not have a physical storefront; our website allows us to have an electronic storefront and showroom all over the country!
Q: Where do you ship from? And transit times?
A: We ship from all over the country to be able to best serve are clients. Transit times depend on your location, but we will always try to ship from our facility closest to you to save shipping costs.
Q: Do you have special pricing for resellers and non-profit organizations?
A: Although we keep our margins low to offer our clients the best possible pricing, we DO have a resellers and non-profits program. If you are a reseller or non-profit, please contact us for details.
Q: Do you ship to Canada?
A: Yes, we frequently ship to Canada. Our Canadian clients are responsible for all duties and handle any customs requirements themselves.
Q: Do you ship internationally?
A: If you have a receiving agent set up we can ship directly to them for your delivery internationally.